Come join our team

Be part of a growing and prospering company as a Customer Service Supervisor for our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package.

Job Summary:

Supervise a team of customer service members to maintain the service and productivity levels of standards.

Essential Functions:

· Supervise Customer Service staff

· Hire necessary staff force, prepare annual reviews, coordinate vacation schedules, evaluate and discipline staff

· Monitoring call hold time, production, and data entry

· Assist staff members with questions regarding interpretation of plan design and language, client, participant and provider questions

· Assist in random audits of staff calls

· Assist Team Lead with complicated issues

· Assist in the phone line queue as needed

· Handle projects that relate to the team

· Coordinate projects including setting up the phone queue systems and upcoming projects as needed

· Prepare, coordinate and revise procedures as needed

· Role model for employees

· Recognize and reward employee performance/results

Nonessential Functions:

· Other duties as assigned or appropriate

Education/Qualifications:

· Medical Terminology

· Previous experience in customer service call center

· Previous experience in leadership roles

· Proficient use of Microsoft Word, Excel, and Internet

· Excellent written/verbal communication skills

· College education and 2-4 years related experience; or equivalent combination of education and experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more