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Account Manager - Cedar Rapids

Job Summary

Be part of a growing and prospering company as an Account Manager in our Cedar Rapids, IA office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive, and family-oriented company offering an excellent wage and benefit package.

Job Summary:

· Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc.

· Communicate with external customers (group contacts, employees, vendors, brokers) and internal team members (claims, enrollment, accounting, stop loss, compliance and marketing).

· Respond to client requests in a quality and timely manner.

Essential Functions:

· Work closely with sales consultants to transition new clients to Auxiant.

· Handle essential functions on client renewals.

· Develop and maintain positive client relations to ensure business retention.

· Proactively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence).

· Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction.

· Educate and update clients about Auxiant’s services and products.

· Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.).

· Interact with external customers in a social setting.

Nonessential Functions:

Other duties as assigned or appropriate

Education/Qualifications:

· Knowledge of self-funded or fully-insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required).

· PC skills including Microsoft Office suite of products (Outlook, Excel, Word and PowerPoint).

· Previous experience in a professional office environment.

· Previous experience with customer relations.

· Excellent interpersonal, written/verbal communication and presentation skills.

· Ability to multi-task.

· Willingness to travel as needed.

· Valid driver’s license.

· Bachelor’s degree and 2-4 years related experience; or equivalent combination of education and experience.

· Insurance license to be obtained.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more