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Account Manager - Madison

Job Summary

Be part of a growing and prospering company as an Account Manager in our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee. Auxiant is a fast-growing, progressive, and family-oriented company offering an excellent wage and benefit package.

Job Summary:

Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc.

Communicate with external customers (group contacts, employees, vendors, brokers) and internal customers (claims, enrollment, stop loss, compliance and marketing.)
Respond to client requests in a quality and timely manner

Essential Functions:

Work closely with Sales Consultants to transition new clients to Auxiant

Handle essential functions on client renewals

Develop and maintain positive client relations to ensure business retention

Pro-actively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence.)

Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction

Educate and update clients about Auxiant’s services and products

Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.)

Interact with external customers in a social setting

Nonessential Functions:

Other duties as assigned or appropriate

Education/Qualifications:

Knowledge of self-funded or fully insured health plans (HIPPA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required.)

PC Skills including e-mail, word processing, spreadsheet, graphics, PowerPoint

Previous experience in a professional office environment

Proven customer service experience preferred

Excellent interpersonal, written/verbal communication and presentation skills.

Ability to multi-task

Willingness to travel 30% of the time with 50% of the time in 4th quarter

Valid driver’s license

Bachelor’s Degree and 2-4 years related experience; or equivalent combination of education and experience

Insurance License to be obtained

CEBS training

*Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more