Be part of a growing and prospering company as an Account Manager in our Wauwatosa, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee. Auxiant is a fast-growing, progressive, and family-oriented company offering an excellent wage and benefit package.
Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc.
Communicate with external customers (group contacts, employees, vendors, brokers) and internal customers (claims, enrollment, stop loss, compliance and marketing.)
Respond to client requests in a quality and timely manner
Work closely with Sales Consultants to transition new clients to Auxiant
Handle essential functions on client renewals
Develop and maintain positive client relations to ensure business retention
Pro-actively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence.)
Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction
Educate and update clients about Auxiant’s services and products
Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.)
Interact with external customers in a social setting
Other duties as assigned or appropriate
Knowledge of self-funded or fully insured health plans (HIPPA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required.)
PC Skills including e-mail, word processing, spreadsheet, graphics, PowerPoint
Previous experience in a professional office environment
Proven customer service experience preferred
Excellent interpersonal, written/verbal communication and presentation skills.
Ability to multi-task
Willingness to travel 30% of the time with 50% of the time in 4th quarter
Valid driver’s license
Bachelor’s Degree and 2-4 years related experience; or equivalent combination of education and experience
Insurance License to be obtained
*Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more