Be part of a growing and prospering company as a Customer Service Representive for our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.
Handle incoming and outgoing phone calls from providers and members.
Answer provider phone questions regarding claim status and benefits
Assist with enrollee phone questions regarding claim status and benefits
Other duties as assigned or appropriate
Excellent phone skills/etiquette
Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
Six months call center experience required
Excellent verbal and written communication skills
Proven experience in a professional office environment
Proven customer service experience required
Medical insurance background preferred
High school diploma or equivalent and 1-2 years related experience.
*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more