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Customer Service

Madison, Wisconsin


Customer Service Representative - Madison

Job Summary

Be part of a growing and prospering company as a Customer Service Representive for our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

  • Handle incoming and outgoing phone calls from providers and members.

Essential Functions:

  • Answer provider phone questions regarding claim status and benefits
  • Assist with enrollee phone questions regarding claim status and benefits

Nonessential Functions:

  • Other duties as assigned or appropriate


  • Excellent phone skills/etiquette
  • Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
  • Qiclink experience
  • Six months call center experience required
  • Excellent verbal and written communication skills
  • Proven experience in a professional office environment
  • Proven customer service experience required
  • Medical insurance background preferred
  • High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more