Be part of a growing and prospering company as a Customer Service Representative for our Madison, WI office. Auxiant is a third party administrator specializing in administration of employer sponsored self-insured health benefit plans.
Handle incoming and outgoing phone calls from providers and members.
Essential duties and responsibilities:
Answer provider phone questions regarding claim status and benefits
Assist with enrollee phone questions regarding claim status and benefits
Other duties as assigned or appropriate
Excellent phone skills/etiquette
Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key Qiclink experience
Six months call center experience required
Excellent verbal and written communication skills
Proven experience in a professional office environment
Proven customer service experience required
Medical insurance background preferred
Education and/or experience:
High school diploma or equivalent and 1-2 years related experience.
*Full benefits: Medical, Dental, Vision, Life insurance, LTD, STD, 401K, 3 weeks vacation, 8 holidays and casual dress code.